Important Changes In 2009

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ADF-Sniper
Admin - Founder
Admin - Founder
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Important Changes In 2009

Post by ADF-Sniper »

Letter sent to our customers. For all the latest progress goto http://www.clanhost.com.au
Hi All,

Please take your time to read this.

ClanHost (formerly known as ADFTEAM) is the new Clan Hosting website. There will therefore be some important changes in 2009, which will impact all customers. These changes have occurred so that we can expand and keep hosting prices low for you, the customer. All game servers will now be run by ClanHost.com.au

TeamSpeak
Previously ClanHost was able to offer free TeamSpeak servers to its customers, but as of 1st January 2009 a charge for TeamSpeak servers will be introduced, as we now must purchase a license for TeamSpeak. The good news is that our prices are better than any of the Authorized Hosters in Australia. You can view the prices for all our TeamSpeak servers on our website. If you already have a free TeamSpeak server hosted with us you need to consider whether you still want to keep it and then what number of slots you would like. Go to our website http://www.clanhost.com.au to purchase your new TeamSpeak server and it will be setup immediately.


Late Fees
As of the 1st January 2009 we will no longer be giving a 7 day period of grace for payments. This is due to the amount of payments received after the due date. Payments instead must be received IN FULL by the DUE DATE. If payment is not received by this date a $20 late fee will apply in addition to the invoice amount due.

Discounts
If you're currently hosting a game server through ClanHost and you have referred another clan to us, we will give you a 10% discount on your monthly bill for the duration the clan stays with us. We also will be giving discounts to customers that have a third server hosted through ClanHost.com.au


Terms of Service
Please stay up to date with the TOS as they will be updated regularly. You can find the latest TOS at the bottom of the ClanHost website.

SMS Outage
If you would like to receive a SMS when your server goes down and receive updates, send an email to sales@clanhost.com.au to be setup.

Priority Support
You can still get priority support from Clanhost.com.au by logging in and clicking the Priority Support link. Priority Support is not 24/7 support, but it will contact the support staff using various methods, so that your problem is resolved as quickly as possible.

Contact Details
Please direct all sales queries to sales@clanhost.com.au
Please direct all support queries to support@clanhost.com.au
Please direct all account queries to accounts@clanhost.com.au

Please support ClanHost.com.au
It is vital that you help ClanHost grow by directing people to the website. There are many ways which you can help.

1. Donating would be the best way.
2. Many of you also host websites, therefore by renting a web server from us you can also help our staff and the team.
3. You can also spread the word about our quality, great priced game servers. We have over 14 game servers hosted and running without any complaints.
4. By putting our banners on your website. You will find a list of banners and code on the ClanHost website.

Thank you for taking the time to read this and we hope our service has been the best service you have ever received.

--
Regards,
Nathum Munroe

http://WWW.ADFTEAM.COM
Administrator: admin@adfteam.com
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