Posted by ADF-Sniper on Friday, December 14 @ 19:00:16 EST
Welcome back everyone!
Due to the support our previous host provider gave us, our website has been down for a week and a half. I have some advice for everyone, SMARTYHOST.COM.AU SUCK!! If you have websites hosted by them pull out and go with someone else. Tell all your friends how bad they are. Anyway we are now with Jumba.com.au and the support has been great! We have more options with our website and better tools to monitor backup and security. I dislike smartyhost so much I am going to tell you all how much support we got.
In the beginning we renewed our package. Then our website started to stop working around the world. Then I figured out that the DNS names were changing to NS1.EXPIRED.COM oops... ok so our domain was not renewed which I am sure was part of the package... Let me see.....
adfteam.com $144.00 HOSTING-RENEW 01/11/2007 View - Email
hmmm ok so I guess its not part of the package I originally ordered. So where do I renew it? Nothing on there site.. So I sent off a ticket....
Our website has stopped working.. Could I please us a secondary DNS 202.60.65.6
Renewal reminders were sent to the listed contact email address [nathum_adf@hotmail.com] regarding this
I checked my hotmail and yes I found a email but not from smartyhost but from the people they purchase there domains from 3 days before it expired.
To renew your domain name asap, please give us a call on 1300 721 465 and select option 3 for sales. So I called 20mins and called 30mins and called 20mins and left a message to call me back "reminded me of centerlink and telstra lol" I did not end up getting a call a call back. So I sent another support ticket...
So I was on the phone again the next day....Called and Called and finally I got through and the guy said "Your Domain name is already renewed" BS I told him to check and he said it was..... OK So I waited for the 48hours and still nothing.... Ticket time!
Hi our website has been down for four days now. Could we please have someone look at it as we are loosing $ and have some unhappy customers.
Hi Natham,
Your domain name has still not been renewed; your website will be down until it is. As per our advice to you in a previous ticket yesterday afternoon regarding this same issue: To renew your domain name asap, please give us a call on 1300 721 465 and select option 3 for sales.
So I called and called got no answer and and left a message to call me back. Still nothing.... Ticket time....
Could someone please call me on ***********. This is the second time I have called and have been told that my <"domain name"> is already renewed.
I think it was about two days and no reply this ticket was never responded to. I ended up searching for another provider and yea found this one HOOAH!
I sent a support ticket off again...
I would like all the details on how to transfer my "domain name" from smartyhost to another provider. Within two hours I got a reply with the details to transfer my domain. Finally I can renew my domain name.
Here are a few tickets of support for your reading..
Could I please get a backup of my awstats sent to me.
We do not provide this as a service of backing up the stats for you.
Is that fair?
Could I please get a copy of our sites error log.
You are on a shared server with many other clients. We cannot provide you with log files due to security and privacy issues.
Bugger!
Hi could I please have an update of phpMyAdmin 2.6.4-pl3 the latest version is phpMyAdmin (Mind you its 3 Years out of date and full of security holes.)
Apologies, but this is not something we can do.
So it’s going to be out of date for ever?
Hi Can I please get some customer support?
3. The best customer support in Australia
This is a point of pride for us. You deserve the best, and we won't settle for providing anything less. We're available to you by Phone, Live Online Chat Support, Online Forum and Fast Email Support. We even contact you on a regular basis to see how you are going.
SORRY BUT YOU DO NOT ANSWER YOUR PHONES, YOUR 'LIVE ONLINE' HAS BEEN OFFLINE FOR MONTHS, YOU DONT HAVE A ONLINE FORUM BECAUSE OF ALL THE COMPLAINTS YOU WERE GETTING FROM PEOPLE LIKE ME!!! THATS WHY I WAS BANNED 3 YEARS AGO WHEN THE FORUMS WERE RUNNING. YOUR FAST EMAIL SUPPORT RUNS LIKE A SLUG AND I HAVE NEVER HAD A REPLY. AND I HAVE NEVER BEEN CONTACTED BY YOU TO SEE HOW EVERYTHING IS GOING. BTW IF YOU STOP CONTACTING PEOPLE TO FIND OUT HOW EVERYTHING IS GOING MAYBE YOU CAN SPARE A LITTLE TIME TO SUPPORT ME........ BYE!!